A selection of customer projects

• Strategic Marketing-/Sales-Training as part of a change process (industry: chemicals)
  

• Service Excellence - developing and implementing a uniform service mentality (industry: facade and window)
  

• Target Customer Orientation (industry: automotive)
  

• Harmonisation of marketing planning in European branches (industry: chemicals)
  

• Team development processes in customer service, design and implementation (industry: Information Technology)

• Establishing a call centre in for external communication purposes – concept development and realisation: costumer relation, employee education, leadership skills, coaching, 'train the trainer' (Industry: Telecommunication)
  

• Strategic selling - identify buying centres and individually address decision influencing factors (industries: mechanical engineering, computer wholesale)
  

• Positioning - Development and implementation of a market positioning (sectors: airline, several educational institutions)
  

• Various creative workshops for product development (industry: investment and consumer goods)
  

• Planning and organisation of sales training for various promotions (industries: internet, fashion, telecommunications)
  

• Professional customer contacts - Design and development of internal and external customer focus, planning and implementation (several sectors)